Privacy Policy

1. Information We Collect

We collect personal data that you provide directly when engaging with our services:

• Contact Information: Name, email address, phone number, correspondence address
• Professional Information: Business affiliation, professional role, areas of property interest
• Communication Data: Content of messages sent through contact forms or email correspondence
• Service Data: Property preferences, analytical requirements, service selections
• Technical Data: IP address, browser type, device information, pages visited on our website

We collect information only when voluntarily provided or automatically through standard website analytics.

2. How We Use Your Information

We process personal data for the following purposes:

• Service Delivery: To provide requested analytical services, communicate findings, and respond to inquiries
• Client Management: To maintain client relationships, manage service agreements, and process payments
• Communication: To send service-related updates, respond to questions, and provide requested information
• Website Improvement: To analyze website usage patterns and enhance user experience
• Legal Compliance: To meet regulatory requirements and professional obligations
• Business Operations: To maintain records, conduct internal analysis, and improve our services

We do not use personal data for unsolicited marketing purposes. Any marketing communications require explicit consent and include clear opt-out mechanisms.

3. Legal Basis for Processing

We process personal data based on:

• Consent: When you provide explicit consent for specific processing activities
• Contract Performance: To deliver services under our client agreements
• Legitimate Interest: For business operations, service improvement, and fraud prevention
• Legal Obligation: To comply with Singapore's Personal Data Protection Act and other applicable regulations

4. Data Sharing and Disclosure

We maintain strict confidentiality regarding client information. We may share personal data with:

• Service Providers: Third parties assisting with IT infrastructure, data storage, or administrative functions, bound by confidentiality obligations
• Professional Advisors: Legal counsel or auditors when required for professional services
• Regulatory Authorities: When legally required to disclose information to government agencies

We do not sell, rent, or trade personal data. All third-party service providers are required to maintain appropriate security measures and use data only for specified purposes.

5. Data Security

We implement robust security measures to protect personal data:

• Encrypted data transmission using industry-standard SSL/TLS protocols
• Secure data storage with access controls and authentication requirements
• Regular security assessments and system updates
• Employee training on data protection obligations
• Incident response procedures for potential data breaches
• Physical security measures for our office premises

6. Data Retention

We retain personal data for periods appropriate to processing purposes:

• Client Records: Maintained for duration of business relationship plus seven years for legal and professional compliance
• Financial Records: Retained for seven years as required by Singapore tax regulations
• Communication Records: Kept for three years unless extended retention is necessary
• Website Analytics: Aggregated data retained indefinitely; individual identifiers removed after 26 months

7. Your Rights

Under Singapore's Personal Data Protection Act, you have rights regarding your personal data:

• Access: Request copies of personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Withdrawal of Consent: Withdraw previously given consent for data processing
• Objection: Object to processing based on legitimate interests
• Data Portability: Request data transfer in structured format where technically feasible

To exercise these rights, contact us at [email protected]

8. Cookies and Tracking

Our website uses cookies to enhance functionality and analyze usage. For detailed information about our cookie practices, please review our Cookie Policy.

9. International Data Transfers

While we primarily operate in Singapore, some service providers may store data in jurisdictions outside Singapore. When transferring data internationally, we ensure:

• Adequate data protection measures through contractual clauses
• Compliance with Singapore's cross-border data transfer requirements
• Selection of service providers with robust security practices

10. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal data from children. If we become aware of inadvertent collection of such data, we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable regulations. Material changes will be communicated through website notice or direct communication. Continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Information

For questions about this Privacy Policy or our data practices, contact:

13. Regulatory Authority

If you believe we have not adequately addressed your privacy concerns, you may lodge a complaint with Singapore's Personal Data Protection Commission through their website at www.pdpc.gov.sg